What is meant by Voice Call API?

Business communication has considerably evolved with time. Modern day companies need to have tech-enabled, streamlined processed to build satisfying and smooth experiences for the customers. Voice Solutions has always been integral to elevating business communication and interactions by offering a direct point for anyone to connect with the business. Voice services help solve complex problem in real time, reduces turnaround times and boost productivity.

Among various other voice technologies, Voice Call API is an increasingly popular tool used by businesses of today. Through it, simple and easy to understand APIs are used to make and receive phone calls. Typically voice APIs bridges PSTN or Public Switched Telephone Network and applications connected to the web. With its usage, software developers can program features of voice calling into their applications, without requiring any type of specialized telecommunication hardware or knowledge.

Usage of voice call APIs helps developers to build call logic that effectively extends to users of any device, over any network, no matter where they are in the world. It even allows developers to add full VoIP functionality to apps for the purpose of making and receiving calls over just the internet, without the interference of the PSTN.

There are many popular companies that offer Programmable Voice APIs today, which allows developers to have programmatic control over their calls. These APIs are built for a variety of usages, starting from a basic phone to phone calling, conference calling, call recording and call tracking to Interactive Voice Response (IVR) and SIP interfacing. Details of such APIs, as well as top VoIP providers present in the market today, can be found on the web.

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